FAQ

FAQs

 
1. How do I find my Asianet Cable TV Subscriber code?
The Asianet Cable TV Subscriber code will be displayed on the Left corner of the paper bill for Asianet Cable TV direct area subscribers. The Subscriber code will also be displayed in the SMS / Text messages sent by Asianet to the Subscriber. Subscriber can also obtain the information through helpline service at 0484 4200 800 and provide the MAC ID of the STB ( Set Top Box) to know their Subscriber Code. The MAC ID of the device will be displayed on the bottom of the STB.
 
2. How can I change/update my Registered Mobile Number?
The registered mobile number can be changed by calling Asianet helpline at 0484 4200 800 or by mailing to helpdesk@asianet.co.in. Number change will be effected after due authentication and verification process. Through the portal , E- KYC can be registered on Asianet by clicking the E-KYC update button, Pls enter mobile number, enter OTP received to validate and proceed to update/ change.
 
3. Should I register for E-KYC? How to register for E-KYC?
As per the new TRAI mandate KYC has been made compulsory for the security of its customers and also to prevent fraudulent activities like smuggling of Set Top Boxes. E- KYC can be registered on www.mydtv.in website by clicking the E-KYC update button, Pls enter mobile number, enter OTP received to validate and proceed further to complete the registration.
 
4. What are the various methods by which I can recharge my subscription?
It’s very simple and easy with various methods, including Offline and Online methods to prepay. Offline: Pay at nearest Asianet office, Franchisee, Akshaya Kendra or any Airtel payments bank outlets Online: Visit www.mydtv.in , click on Quick Recharge button to recharge or if through UPI apps, pls select Cable TV & click on Operator – Asianet Digital TV to proceed for recharging.
 
5. How can I select my channels? Can I add or delete channels?
Yes you can select your channels; you can add or delete or change channels as per your requirement. If you are a first-time user, pls visit www.mydtv.in , Register and Login to www.mydtv.in to view your subscription details. As per TRAI Regulations, subscribers can choose to select channels or bouquet of channels from Suggestive packs, Broadcaster packs or add individual a la carte channels. Pls recharge with sufficient amounts for activation. Channels can also be selected, added or deleted or changed at nearest Asianet office or through Franchisee.
 
To Add: Steps: Click + button (plus button in Blue colour), add the desired channels or packs, Select from My cart, Click Preview, click Pay to complete the process.
To Delete: Steps: Steps: On your current channels or packs, Click X button to remove channels or packs (X button in Red colour), Click on Confirmed button to complete the deletion of the channel or packs.
 
6. How do I know about my pack details, balance, due date for recharge? That’s easy, The details can be viewed Online. Please Login to www.mydtv.in. You can view the Status of the connection, Balance available in your account or payable, Last renewed date, Expiry date and the details of all the packs / Currently subscribed Channel Plans with each Channel name, etc, Payment details. Or contact the nearest Asianet office or Franchisee for details.
 
7. How can I upgrade my current set top box?
The current Set top box can be upgraded to HD (High Definition) by calling the Asianet Cable TV helpline service at 0484 4200 800 by WhatsApp to the WhatsApp Chatbot number 7591 925 925 ( Start WhatsApp chat by simply typing ‘Hi’ ) our helpline service team will inform the amount to pay for the upgrade and shall notify the nearest Asianet office to enable the upgrade. Or customers may choose to contact the nearest Asianet office or Franchisee to avail the upgrade.
 
8. How do I pay for SSC (Set Top Box Service Contract) or AMC?
Customers can choose to pay for SSC (Set Top Box Service Contract) online through www.mydtv.in.

Click on Quick Recharge button, Click the checkbox I would like to opt SCC ( Set Top Box Service Contract )

The amount applicable for your STB will be displayed, Click and Select Payment Mode and proceed to pay. Or contact the nearest Asianet office or Franchisee to pay SSC
 
9. How do I avail multiple STBs for viewing in different rooms in my home?
We will be delighted to enhance your entertainment experience with more Set Top Boxes connected to multiple television sets in different rooms in your home. Kindly pls contact Asianet helpline at 0484 4200 800 by WhatsApp to the WhatsApp Chatbot number 7591 925 925 ( Start WhatsApp chat by simply typing ‘Hi’ ) e to a place a request or through nearest Asianet office or Franchisee
 
10. How to register complaints? What are the different methods to register my complaints?
In the unlikely event of any complaints, you may choose to register complaints by calling to our 24 hr Customer Care Helpline Service Number at 0484 4200 800 or by WhatsApp to the WhatsApp Chatbot number 7591 925 925 ( Start WhatsApp chat by simply typing ‘Hi’ )or book a complaint online through the website customercare.asianet.co.in or by emailing to helpdesk@asianet.co.in . Pls mention your Subscriber Code or Registered Mobile Number or the MAC ID of your Set Top Box for identification and resolution
 
11. Shifting Home? What is the procedure for shifting Asianet Digital TV connection ?
That’s simple, while shifting from one location to another, pls email to helpdesk@asianet.co.in or you may contact the nearest Asianet office or Franchisee or by calling to our 24 hr Customer Care Helpline Service Number at 0484 4200 800 or by WhatsApp to the WhatsApp Chatbot number 7591 925 925 ( Start WhatsApp chat by simply typing ‘Hi’ ), by mentioning your current Subscriber Code and provide us with new Address with the Pincode and landmark.

Shifting is enabled in the feasible or serviceable areas of Asianet network . Dues if any may kindly be cleared to square off the account and to enable the shifting process
 

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